Meta Description: Candy AI data retention: how long account data is kept, why leaving is not the same as deletion and how to request removal.
Leaving Candy AI and having your data removed are two different things. The privacy notice sets out how long account data is kept, when it may be shortened and when it is deleted on request. For readers who used an ai girlfriend South Africa service and want a clean break, these details matter. This guide explains the retention periods and the steps that go beyond simply stopping use.
- The privacy notice says account data is kept for three years after your last account activity.
- That period may be shortened, subject to the stated qualifications.
- Account data is deleted earlier if you request deletion.
- Stopping use is not the same as requesting deletion.
How Long Account Data Is Kept
The privacy notice says account data is kept for three years after your last account activity. It states this may be shortened to the later of one year after your last activity or after your paid subscription ends. These are the periods to keep in mind when you stop using the platform.
For a wider view of the data picture, read our data collection guide.
Marketing Data Is Separate
The notice also gives a separate period for marketing data. It says marketing data is kept until you withdraw consent, or for a maximum of two years after your last platform interaction. That is a different timeline from account data, so read both.
Leaving Is Not the Same as Deleting
Stopping use, cancelling a subscription and requesting deletion are different actions. Cancelling stops renewal, but it does not by itself mean every record is erased. If you want data removed, use the deletion route the notice describes. Read our guide to what cancelling does.
Frequently Asked Questions
How long is my account data kept?
Three years after your last account activity, according to the privacy notice.
Can the period be shorter?
Yes. The notice says it may be shortened to the later of one year after last activity or after a paid subscription ends.
Does cancelling delete my data?
No. Cancelling stops renewal. Deletion is a separate request.
How long is marketing data kept?
Until you withdraw consent, or for a maximum of two years after your last platform interaction.
How do I request deletion?
Check the privacy notice for the process and the rights it describes.
Is my chat data kept the same way?
Read the notice on chats and de-identified data, since the rules differ by category.
Are the characters real people?
No. The terms say they are AI creations.
Conclusion
Candy AI keeps account data for three years after your last activity, subject to qualifications, and removes it earlier on request. Leaving the platform does not automatically do the same.
If you want your data removed, read the privacy notice and make the deletion request as a separate step. Read our guide to questions to ask before sharing.
Sources
- Privacy Notice – Candy AI
- Terms of Service – Candy AI
- Is Candy AI Safe and Who Really Reads Your Private Chat Logs
- Is Candy AI Legit? 2026 Review & Real Cost Breakdown
- Candy AI Review 2026: Pricing, Features & Honest Verdict
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