Candy AI FAQ: Customisation, Billing, Chat and Privacy Questions – Mzansi XXX Videos – Adultutopia.Shop

This FAQ brings together the official homepage, Privacy Notice and Terms of Service checked on 6 October 2026. Where homepage marketing differs from the legal terms, the answer flags the difference rather than repeating the stronger promotional claim. Exact offer prices and per-action charges still require checking the current checkout.

What is Candy AI, and who operates it?

It is an adult entertainment chat service featuring fictional AI characters and media. EverAI Limited, Malta registration C107181, is identified as operator. This operator disclosure does not constitute an independent audit of every marketing claim.

For a thorough review, see our detailed Candy AI review.

Is an AI girlfriend a real person?

No. The terms state that characters have no genuine emotions or intentions and cannot fulfil real-world promises. Offers of actual meetings or tangible outcomes generated in dialogue should not be taken seriously.

Can I customise a companion?

The homepage advertises appearance, ethnicity, eye colour, hair, voice, personality and hobby settings through its character builder. Availability and charges should be checked in the live interface. Exact reproduction of a requested appearance is not guaranteed.

For step-by-step instructions, see our character creation guide and personality selection guide.

Is Candy AI free?

Free users may generally send a maximum of five messages under the current terms. Further use requires a subscription or another available paid-access option. Do not equate a free introduction with unlimited access or a permanent free tier containing every feature.

Check our free alternatives guide.

What does a subscription include?

The terms describe unlimited messaging plus a monthly allocation disclosed at checkout, generally 100 tokens. Extended features can use tokens. Monthly, quarterly and yearly subscriptions may be offered. Prices, promotions and feature availability can change.

For pricing details, see our pricing comparison.

What happens to unused tokens?

Tokens cannot be transferred between accounts or exchanged for money. At the end of a cancelled subscription’s billing period, remaining tokens expire and cannot be restored by starting a new subscription. Rollover rules during an active plan were not verified from the retrieved evidence.

How do I cancel?

Go to your account Settings / Unsubscribe and follow the confirmation process. The terms say paid access remains until the current period ends and there is no charge for the next period after effective cancellation. Keep the confirmation. Cancelling is not automatically a refund or account-data deletion.

Can I get a refund?

The general subscription/non-token policy requires a request within 24 hours and denies refunds if more than 20 tokens were used; purchases must be by card. Token-package refunds require a request within 24 hours and are denied if tokens were used. EU/UK initial purchases have a separate 14-day withdrawal framework. Consult the full terms and any applicable mandatory consumer rights.

What appears on a bank statement?

The provider says it uses a neutral merchant name without a direct Candy AI reference. The exact descriptor was not independently tested. Discreet billing does not remove the transaction from bank records.

For safety details, see our privacy and security guide.

Are chats end-to-end encrypted?

The homepage states TLS 1.2+ protection for data in transit. This is not evidence of end-to-end encryption or a promise that the operator cannot access content. The privacy notice describes moderation, improvement/training processing and possible message sharing with service providers.

Can chats be used for training or reviewed by humans?

The notice permits model development and dataset preparation using aggregated, de-identified or anonymised interactions, which may include human review. Flagged content may also be reviewed for moderation. Do not claim chats are never used for training or never accessed by people.

How long is data retained?

The notice generally lists three years after last activity for account data, subject to shortening or deletion requests; ten years for financial/transaction data; and 30 days for debugging logs. Legal obligations and disputes can justify continued retention.

Can I generate images, voice and video?

These formats are officially advertised. Exact feature availability, costs, clip durations, call allowances and generation times must be checked in the interface. Pre-made media may also be offered. Do not imply every video is live or that a paid plan includes unlimited media.

For detailed information, see our media features guide.

Can I publish or sell generated media?

Not automatically. The current terms limit services and content to personal, non-commercial use and prohibit commercial use without authorisation. Obtain an appropriate licence before reproducing Candy AI assets or outputs on a monetised site.

Can Candy AI replace counselling?

No. Although the homepage uses emotional-support language, the current terms say the service is for entertainment and is not intended as emotional or other support. Distressed users are directed to qualified professionals.

How do I contact support or privacy staff?

The terms and notice list support@candymail.ai. The notice also lists DPO@everai.ai for the Data Protection Officer and says it tries to answer legitimate requests within one month, with possible extensions for complexity. This is not a guaranteed instant support response.

Learn more

Read our comprehensive guides: review, beginner’s guide, creation guide, media guide, safety guide, pricing guide, personality guide, roleplay guide, and mobile and desktop guide.

Visit Candy AI and explore alternatives: Replika, Nomi AI. Research further: OpenAI blog, Anthropic, The Verge, TechCrunch, Wired, MIT Technology Review, and Nature machine learning.

See our free alternatives, Candy AI vs Nastia comparison, honest review, AI image creation guide, Nomi AI review, and affiliate programs.

Disclosure: Documentation-based draft. Feature availability, checkout prices and policy wording can change. Fictional AI entertainment is not a substitute for a human relationship, qualified advice or emergency assistance. Adult access only.